Follow

How do I process a refund?

When you need to process a full or partial refund, ActivityHero makes it easy to issue a refund back to the purchaser's credit card as long as you have a pending balance on your account.

 

To process a refund:

1. Sign into your ActivityHero account
 
2. Click on your name in the top right and select 

3. Search for the name of the child to be refunded

4. Under the child’s name and information click

5. Click

6. Click

7. Confirm the amount to be refunded or customize the amount, select the method of refund (credit card or check), and add any additional information.*

8. Then select 

Note: Clicking will immediately remove the registration and open an available spot. 

Tip: You may want to invoice any waitlisted participants before clicking , so they have the first opportunity to fill the open spot.
 
*You are able to refund to the purchaser's credit card within 180 days of the purchase. Any refunds 180 days or later must be issued by you in the form of a check. 

Also, refunds can be issued only if you have a pending balance. When you have a pending balance, the refund amount is deducted from your pending balance.

If there isn't a pending balance, then you will not be able to issue the refund back to the credit card. In this case, you should refund this customer by writing a check out of your bank account.

Contact support@activityhero.com with any questions about the refund process. 

0Comments

Article is closed for comments.