Refund policies are important to help parents know what there options are when plans change unexpectedly. It should consider how long you need to fill the canceled spot. Also, the ActivityHero fees should be taken into consideration with the refund policy.
Here are a few examples of refund policies that may work for you:
"PLEASE NOTE THE TERMS OF REFUND/CANCELATION POLICY: Cancellations made before May 31st will be refunded, minus a 20% processing fee. There will be no refund after May 31st."
"We understand plans change, and are happy to issue a full refund minus 15% of the cost of the program and a $40 registration fee on all cancelation notice given at least (3) days prior to the start date of a class or at least (7) days prior to the start date of a workshop or camp. There are no refunds for cancellations made (3) days or less for classes and (7) days or less for workshops and camps. Refunds cannot be provided for “no-shows”. If a class is canceled due to low enrollment, teacher emergency or inclement weather, students will be notified by telephone, and a refund will be made."
"CANCELLATION: 30 days prior to the first day of camp, you may apply funds towards another 2015 session or receive a 100% refund (minus processing fees). Up to 15 days prior to the first day of camp, a 50% refund (minus processing fees) will be issued or 100% towards another available 2015 session. 14 days prior, you may transfer to another 2015 session but unfortunately no refund will be issued. However, if a camper has an unforseen medical condition and cannot participate in camp, a full refund will be issued with a doctor's note. Sorry, there are no make-up days. "