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Help on ActivityHero

  • Business Setup

    • Why should I be listed on this site?
    • How will this help me grow my business?
    • So who keeps my schedules up to date?
    • Does it cost me anything?
    • What is the dashboard?
    • How do I create a listing?
    • How do I add a Photo or Logo for my business?
    • Create additional ActivityHero users
  • Activity & Session Setup

    • How do I create Activities and Sessions?
    • How do I list online classes or camps?
    • Can I set up monthly billing for students?
    • Can I copy a session?
    • How do I add different categories to an activity?
    • Registration Deadlines
    • How do I list an overnight camp?
    • How do I offer prorated or single day prices?
    • How do I offer scholarship spots through the ActivityHero Scholarship Program?
    • How do I change my camp or class session information?
    • How do I allow last-minute registrations for my camp?
    • How do I edit or add a new location for activities?
    • How do I add discounts to my camp or class?
    • Setting Up Payment Plans
  • On-Demand Activities & Content Setup

    • What is an On-Demand Activity?
    • How do I create On-Demand Activities and Content?
    • On-Demand Content FAQs
    • Standards for On-Demand Pre-recorded Videos
  • Manage Registration Forms & Policies

    • How do I set up Registration Forms
  • Registrations & Refunds (Instructions for Businesses)

    • What Actions can I do on the Registration Report
    • Session Reminder Emails
    • Enter a check or cash payment
    • How do I invite someone off the waitlist?
    • How do I move participants from one session to another?
    • Form Completion Reminder
    • How do I register for someone or how do I register an existing student in a different camp/class?
    • How do I make class rosters & sign-in sheets?
    • What should I put for refund policies on ActivityHero?
    • How do I close a camp that is full or can't accept more registrations?
    • How do I process a refund?
    • How can I issue credits?
    • How long can I issue refunds for?
    • How do I email parents or participants?
    • How do I create a link for parents to register?
    • How do I send an invoice?
  • WePay account

    • Setting up your WePay account
    • WePay sent an email about a 'withdrawal method updated'
    • How am I paid by WePay?
    • The purchaser has filed a chargeback
    • I can’t make any updates to our WePay account
    • I have a WePay question/issue that hasn’t been addressed
    • How do I know which registrations are part of my payment?
  • Business Marketing & Analytics

    • Can I Customize My Email Headers/Footers?
    • What are Analytics & how do I know if parents are visiting my ActivityHero page?
    • What is Business Info?
    • What is the online registration widget?
    • How do I show higher on ActivityHero search results?
  • Reviews of My Business

    • What can I do about reviews?
    • How do I get parents to write more reviews for me?
    • What if I get a negative review?
    • Will you take down a review for me?
If your question is still unanswered, contact us using the support button or call us at 800-437-6125.